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This study analyzes the US contract cleaning service industry. It presents historical demand data (2004, 2009 and 2014) and forecasts (2019 and 2024) by service (e.g., interior cleaning, floor and fabric cleaning, exterior cleaning and maintenance, swimming pool cleaning and maintenance, restoration and remediation), market (e.g., nonresidential, residential, transportation) and US region. The study also considers market environment factors, details industry structure, evaluates company market share and profiles industry players
US revenues to rise 3.1% annually through 2019
Revenues for contract (non-proprietary) cleaning services are forecast to grow by 3.1 percent annually to $65.1 billion in 2019. In general, the main impetus to hire a contract cleaner is to save money and time. Increases in construction spending, disposable personal income, and business establishments are expected to support advances in cleaning service revenue. However, the outsourcing trend has been maturing in some markets, and while the high level of price competition helps make these services affordable to more potential users, it also will restrain further gains in market value.
Nonresidential market trends to favor outsourced cleaning services
Nonresidential markets account for the vast majority of cleaning service revenues, making up almost 80 percent of the total in 2014. In general, demand for cleaning services in the nonresidential market is more inelastic than in the residential market because cleaning functions are often essential to presenting a safe and clean facility for customers and employees. However, in many cases these operations are outside the core capabilities of the business and so are contracted out. In addition, the 2010 Affordable Care Act’s insurance mandate has raised the cost of maintaining an in house staff, prompting some companies to outsource services. Companies continue outsourcing cleaning activities rather than spend their resources hiring, training, and maintaining an in-house cleaning staff. In addition, ongoing expansion in both the amount of nonresidential floor space and the number of businesses will spur demand for contract cleaning services.
Growth in residential market demand to accelerate
Demand for contract cleaning services in the residential market will accelerate through 2019 due to an increased number of households, an aging population, and the growing number of dual-income households. Members of dual-income households often do not have the time or the inclination to perform cleaning tasks. Additionally, older citizens are sometimes less able to perform cleaning tasks than they once were, particularly as a growing share choose to stay in their homes and age in place. Accelerating growth in disposable personal income levels will also benefit residential cleaning services.
Interior & exterior services to offer growth opportunities
Although larger contract cleaning companies are expanding their services into several markets, becoming a one stop shop for all of a client’s cleaning needs, most businesses still specialize in a limited number of cleaning services. Interior cleaning services are the largest contributor to revenues, accounting for nearly three-quarters of the total in 2014. Growth in revenues will derive from expansions in both the number of business establishments and the number of dual-income households. Although maturing, outsourcing as a means of reducing operating costs will continue to support the utilization of contract interior cleaning services in nonresidential markets. Along with interior cleaning services, exterior cleaning and swimming pool cleaning services will also exhibit above average growth in 2019. Flooring and fabric cleaning demand will grow the slowest due to a shift away from carpeting and a number of potential customers opting to clean these surfaces themselves.
Company Profiles
Profiles 44 US industry players such as ABM Industries, COVERALL, JANPRO, CleanNet, Jani-King, Vanguard, Sodexo, Chem-Dry & ServiceMaster
Additional Information
This comprehensive study examines the US contract cleaning services industry by service type, market, and geographical region. Cleaning services encompass all contract (non-proprietary) establishments engaged in the cleaning of building interiors; floors and fabrics, including carpet and upholstery cleaning, hard surface floor cleaning, drapery and blind cleaning, and wall and ceiling cleaning; exterior cleaning services such as window cleaning, power washing, and parking lot cleaning; swimming pool cleaning and maintenance; restoration and remediation services; and other specialty cleaning services, including transportation interior cleaning and pet waste removal. For the residential market, interior cleaning services and floor and fabric cleaning services are sometimes known as maid services.
Excluded from this study are services conducted by an in-house staff and other building maintenance services such as landscaping, pest control, restroom deodorizing and maintenance, and security. Historical data are provided for 2004, 2009, and 2014 with forecasts for the years 2019 and 2024. Data are presented in millions of US dollars.