Cloud Field Service Management Market by Solution (Mobile Field Service Management, Scheduling and Dispatch), Service, Organization Size, Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), Vertical, and Region - Global Forecast to 2022

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Date: 12-Sep-2017
No. of pages: 139
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Rising demand to enhance operational productivity and reduce operating costs, and the emergence of Internet of Things (IoT) are the major factors driving the growth of the cloud Field Service Management (FSM) market.

The global cloud FSM market size is expected to grow from USD 1,013.2 million in 2017 to USD 2,254.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 17.3%during the forecast period. The cloud FSM market growth is driven by various factors, such as the need for business agility, demand for faster deployment and scalability, increasing awareness about the cloud technology among enterprises globally, and the necessity to reduce the cost of ownership. However, enterprises face some obstacles, due to lack of awareness about cloud FSM solutions and the concerns regarding regulatory compliance.

The mobile FSM solution is expected to have the highest growth rate during the forecast period.

Mobile FSM solutions enable field employees to plan their routes efficiently. Moreover, field operations can be easily automated using mobile FSM solutions, leading to enhanced service delivery and Return on Investment (RoI). Managers can easily locate their field employees using the mobile FSM solutions, which provide real-time location updates.

The integration and migration service is expected to have the highest growth rate during the forecast period.

Integration and migration services help organizations deploy the cloud FSM solutions in the most appropriate way. Integration and migration services also offer various benefits, including desired business outcomes, faster time to market, enhanced service delivery, and reduced costs. Implementing the correct cloud FSM solution in the right manner enables customers to perform their daily tasks more efficiently and quickly.

North America is estimated to have the largest market share in 2017, while Asia Pacific (APAC) is expected to have the highest CAGR during the forecast period.

North America is expected to have the largest market size during the forecast period, as organizations in the region are shifting toward cloud-based solutions and services due to the increasing adoption of digital business strategies. Furthermore, North American organizations are investing significantly on advanced technologies to gain a competitive market advantage and improve business operations. The APAC region is expected to be the fastest-growing region in the global cloud FSM market during the forecast period. The key reasons for the high growth rate in APAC include the positive economic outlook in the region, increased spending on Information Technology (IT) infrastructure, and the focus of cloud FSM solutions to drive customer experience and improve operational issues.

The break-up of the profiles of the primary participants is given below:


  • By Company: Tier I – 43%, Tier II– 35%, and Tier III– 22%

  • By Designation: C-Level – 60%, D-Level – 25%, and Others – 15%

  • By Region: North America – 44%, Europe – 25%, APAC – 21%, and RoW –10%


The following key cloud FSM providers are profiled in the report:


  • Industrial and Financial Systems (IFS) AB (Sweden, Europe)

  • Service Now, Inc. (California, US)

  • Salesforce.com, Inc. (California, US)

  • SAP SE (Germany, Europe)

  • Oracle Corporation (California, US)

  • International Business Machines (IBM) Corporation (New York, US)

  • Service Power Technologies plc(Cheshire, UK)

  • ClickSoftware Technologies Ltd. (Massachusetts, US)

  • Service Max, Inc. (California, US)

  • Acumatica, Inc. (Washington, US)

  • Microsoft Corporation (Washington, US)

  • Astea International Inc. (Pennsylvania, US)


Research Coverage

The cloud FSM market has been segmented on the basis of types, organization size, deployment models, verticals, and regions. A detailed analysis of the key industry players has been done to provide key insights into their business overviews, services, key strategies, new service launches, partnerships, agreements and collaborations, business expansions, and competitive landscape associated with the cloud FSM market.

The report will help the market leaders/new entrants in this market in the following ways:


  • This report segments the cloud FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the sub segments across different regions.

  • This report helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

  • This report helps stakeholders better understand their competitors and gain more insights to improve their position in the market. The competitive landscape section includes the vendor comparison of the top market players in the cloud FSM market.

Cloud Field Service Management Market by Solution (Mobile Field Service Management, Scheduling and Dispatch), Service, Organization Size, Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), Vertical, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Cloud Field Service Management Market
4.2 Market Size of Deployment Models, 2017–2022
4.3 Market Investment Scenario
4.4 Cloud Field Service Management Market, By Vertical, 2017–2022

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Regulatory Implications
5.2.1 Payment Card Industry Data Security Standard (PCI-DSS)
5.2.2 Federal Information Security Management Act (FISMA)
5.2.3 International Organization for Standardization/ International Electrotechnical Commission 27018 ((ISO/IEC 27018)
5.3 Innovation Spotlight
5.4 Cloud Field Service Management Market: By Business Function
5.4.1 Human Resources
5.4.2 Information Technology
5.4.3 Finance
5.4.4 Operation
5.5 Market Dynamics
5.5.1 Drivers
5.5.1.1 Increasing Demand to Enhance Operational Productivity and Reduce Operating Costs
5.5.1.2 Focus on Offering Enhanced Customer Experience and Engagement
5.5.1.3 Emergence of IoT
5.5.2 Restraints
5.5.2.1 Lack of Awareness About Cloud Field Service Management Solutions
5.5.2.2 Compliance With Stringent Regulations
5.5.3 Opportunities
5.5.3.1 Increasing Adoption of SaaS
5.5.3.2 Machine Learning to Simplify Cloud Field Service Management
5.5.3.3 Increasing Demand for Highly Automated Solutions
5.5.4 Challenges
5.5.4.1 Maintaining Integration of the Existing Systems With Cloud Field Service Management Solutions
5.5.4.2 Change Management

6 Cloud Field Service Management Market Analysis, By Type
6.1 Introduction
6.2 Solutions
6.2.1 Scheduling and Dispatch
6.2.2 Mobile Field Service Management
6.2.3 Reporting and Analytics
6.2.4 Service Project Management
6.2.5 Work Order Management
6.2.6 Inventory Management
6.2.7 Warranty Management
6.2.8 Others
6.3 Services
6.3.1 Training, Education, and Consulting
6.3.2 Integration and Migration
6.3.3 Support and Maintenance

7 Cloud Field Service Management Market Analysis, By Organization Size
7.1 Introduction
7.2 Large Enterprises
7.3 Small and Medium-Sized Enterprises

8 Cloud Field Service Management Market Analysis, By Deployment Model
8.1 Introduction
8.2 Public Cloud
8.3 Private Cloud
8.4 Hybrid Cloud

9 Cloud Field Service Management Market Analysis, By Vertical
9.1 Introduction
9.2 Manufacturing
9.3 Transportation and Logistics
9.4 Construction and Real Estate
9.5 Energy and Utilities
9.6 Healthcare and Life Sciences
9.7 Retail and Consumer Goods
9.8 Banking, Financial Services, and Insurance
9.9 Telecommunication and It
9.10 Others

10 Geographic Analysis
10.1 Introduction
10.2 North America
10.2.1 United States
10.2.2 Canada
10.3 Europe
10.3.1 United Kingdom
10.3.2 Germany
10.3.3 Rest of Europe
10.4 Asia Pacific
10.4.1 China
10.4.2 Japan
10.4.3 Rest of Asia Pacific
10.5 Middle East and Africa
10.5.1 Kingdom of Saudi Arabia
10.5.2 Africa
10.5.3 Rest of Middle East
10.6 Latin America
10.6.1 Brazil
10.6.2 Mexico
10.6.3 Rest of Latin America

11 Competitive Landscape
11.1 Microquadrant Overview
11.1.1 Visionary Leaders
11.1.2 Innovators
11.1.3 Dynamic Differentiators
11.1.4 Emerging Companies
11.2 Competitive Benchmarking
11.2.1 Strength of Product Portfolio Adopted By Major Players in theMarket (25 Players)
11.2.2 Business Strategy Excellence Adopted By Major Players in the Market (25 Players)

12 Company Profiles
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
12.1 Industrial and Financial Systems AB
12.2 Servicenow, Inc.
12.3 Salesforce.Com, Inc.
12.4 SAP SE
12.5 Oracle Corporation
12.6 International Business Machines Corporation
12.7 Servicepower Technologies PLC
12.8 Clicksoftware Technologies Ltd.
12.9 Servicemax, Inc.
12.10 Acumatica, Inc.
12.11 Microsoft Corporation
12.12 Astea International Inc.

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Introducing RT: Real-Time Market Intelligence
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2016
Table 2 Cloud Field Service Management Market Size, By Type, 2015–2022 (USD Million)
Table 3 Solutions: Market Size, By Type, 2015–2022 (USD Million)
Table 4 Scheduling and Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 5 Mobile Field Service Management Market Size, By Region, 2015–2022 (USD Million)
Table 6 Reporting and Analytics Market Size, By Region, 2015–2022 (USD Million)
Table 7 Service Project Management Market Size, By Region, 2015–2022 (USD Million)
Table 8 Work Order Management Market Size, By Region, 2015–2022 (USD Million)
Table 9 Inventory Management Market Size, By Region, 2015–2022 (USD Million)
Table 10 Warranty Management Market Size, By Region, 2015–2022 (USD Million)
Table 11 Other Solutions Market Size, By Region, 2015–2022 (USD Million)
Table 12 Services: Market Size, By Type, 2015–2022 (USD Million)
Table 13 Training, Education, and Consulting Market Size, By Region, 2015–2022 (USD Million)
Table 14 Integration and Migration Market Size, By Region, 2015–2022 (USD Million)
Table 15 Support and Maintenance Market Size, By Region, 2015–2022 (USD Million)
Table 16 Cloud Field Service Management Market Size, By Organization Size, 2015–2022 (USD Million)
Table 17 Large Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Small and Medium-Sized Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 19 Cloud Field Service Management Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 20 Public Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 21 Private Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 22 Hybrid Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 23 Cloud Field Service Management Market Size, By Vertical, 2015–2022 (USD Million)
Table 24 Manufacturing: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Transportation and Logistics: Market Size, By Region, 2015–2022 (USD Million)
Table 26 Construction and Real Estate: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Energy and Utilities: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Retail and Consumer Goods: Market Size, By Region, 2015–2022 (USD Million)
Table 30 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 31 Telecommunication and It: Market Size, By Region, 2015–2022 (USD Million)
Table 32 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 33 Cloud Field Service Management Market Size, By Region, 2015–2022 (USD Million)
Table 34 North America: Market Size, By Country, 2015–2022 (USD Million)
Table 35 North America: Market Size, By Type, 2015–2022 (USD Million)
Table 36 North America: Market Size, By Solution, 2015–2022 (USD Million)
Table 37 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 38 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 39 North America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 40 North America: Market Size, By Vertical, 2015–2022 (USD Million)
Table 41 Europe: Cloud Field Service Management Market Size, By Country, 2015–2022 (USD Million)
Table 42 Europe: Market Size, By Type, 2015–2022 (USD Million)
Table 43 Europe: Market Size, By Solution, 2015–2022 (USD Million)
Table 44 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 45 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 46 Europe: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 47 Europe: Market Size, By Vertical, 2015–2022 (USD Million)
Table 48 Asia Pacific: Cloud Field Service Management Market Size, By Country, 2015–2022 (USD Million)
Table 49 Asia Pacific: Market Size, By Type, 2015–2022 (USD Million)
Table 50 Asia Pacific: Market Size, By Solution, 2015–2022 (USD Million)
Table 51 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 52 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 53 Asia Pacific: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 54 Asia Pacific: Market Size, By Vertical, 2015–2022 (USD Million)
Table 55 Middle East and Africa: Cloud Field Service Management Market Size, By Country, 2015–2022 (USD Million)
Table 56 Middle East and Africa: Market Size, By Type, 2015–2022 (USD Million)
Table 57 Middle East and Africa: Market Size, By Solution, 2015–2022 (USD Million)
Table 58 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 59 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 60 Middle East and Africa: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 61 Middle East and Africa: Market Size, By Vertical, 2015–2022 (USD Million)
Table 62 Latin America: Cloud Field Service Management Market Size, By Country, 2015–2022 (USD Million)
Table 63 Latin America: Market Size, By Type, 2015–2022 (USD Million)
Table 64 Latin America: Market Size, By Solution, 2015–2022 (USD Million)
Table 65 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 66 Latin America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 67 Latin America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 68 Latin America: Market Size, By Vertical, 2015–2022 (USD Million)
Table 69 Market Ranking for the Cloud Field Service Management Market, 2017

List of Figures

Figure 1 Cloud Field Service Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Cloud Field Service Management Market: Assumptions
Figure 8 Cloud Field Service Management Market is Expected to Record High Growth During the Forecast Period
Figure 9 North America is Estimated to Hold the Largest Market Share in 2017
Figure 10 Top 3 Segments With the Largest Market Shares of the Cloud Field Service Management Market
Figure 11 Emergence of Internet of Things is Expected to Contribute to the Growth of the Cloud Field Service Management Market
Figure 12 Public Cloud is Estimated to Have the Largest Market Size in 2017
Figure 13 Asia Pacific is Expected to Emerge as the Best Market for Investment in the Next 5 Years
Figure 14 Manufacturing Vertical is Estimated to Have the Largest Market Share in 2017
Figure 15 Cloud Field Service Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Solutions Segment is Expected to Have A Larger Market Size During the Forecast Period
Figure 17 Scheduling and Dispatch Segment is Estimated to Have the Largest Market Size in 2017
Figure 18 Training, Education, and Consulting Segment is Estimated to Have the Largest Market Size in 2017
Figure 19 Large Enterprises Segment is Expected to Have A Larger Market Size During the Forecast Period
Figure 20 Public Cloud Deployment Model is Expected to Have the Largest Market Size During the Forecast Period
Figure 21 Manufacturing Vertical is Expected to Hold the Largest Market Size During the Forecast Period
Figure 22 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 23 North America: Market Snapshot
Figure 24 Asia Pacific: Market Snapshot
Figure 25 Cloud Field Service Management Market (Global), Competitive Leadership Mapping, 2017
Figure 26 Servicenow, Inc.: Company Snapshot
Figure 27 Salesforce.Com, Inc.: Company Snapshot
Figure 28 SAP SE: Company Snapshot
Figure 29 Oracle Corporation: Company Snapshot
Figure 30 International Business Machines Corporation: Company Snapshot
Figure 31 Microsoft Corporation: Company Snapshot
Figure 32 Astea International Inc.: Company Snapshot

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