BPO Services Global Industry Guide 2013-2022
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the global BPO services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- CRM BPO services typically include consumer direct services, contact centre outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.
- Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).
- Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.
- HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.
- Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
- Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.
- Any currency conversions used in the creation of this report have been calculated using constant 2017 annual average exchange rates.
- The global BPO Services market had total revenues of $144.9bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.
- The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $40.4bn, equivalent to 27.9% of the market's overall value. The
- The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global BPO services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global BPO services market
- Leading company profiles reveal details of key BPO services market players' global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global BPO services market with five year forecasts
Reasons to buy
- What was the size of the global BPO services market by value in 2017?
- What will be the size of the global BPO services market in 2022?
- What factors are affecting the strength of competition in the global BPO services market?
- How has the market performed over the last five years?
- What are the main segments that make up the global BPO services market?
BPO Services Global Industry Guide 2013-2022
Table of Contents
EXECUTIVE SUMMARY 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Introduction 21
What is this report about? 21
Who is the target reader? 21
How to use this report 21
Definitions 21
Global BPO Services 22
Market Overview 22
Market Data 23
Market Segmentation 24
Market outlook 26
Five forces analysis 27
BPO Services in Asia-Pacific 34
Market Overview 34
Market Data 35
Market Segmentation 36
Market outlook 38
Five forces analysis 39
BPO Services in Europe 46
Market Overview 46
Market Data 47
Market Segmentation 48
Market outlook 50
Five forces analysis 51
BPO Services in France 58
Market Overview 58
Market Data 59
Market Segmentation 60
Market outlook 62
Five forces analysis 63
Macroeconomic indicators 69
BPO Services in Germany 71
Market Overview 71
Market Data 72
Market Segmentation 73
Market outlook 75
Five forces analysis 76
Macroeconomic indicators 83
BPO Services in Italy 85
Market Overview 85
Market Data 86
Market Segmentation 87
Market outlook 89
Five forces analysis 90
Macroeconomic indicators 96
BPO Services in Japan 98
Market Overview 98
Market Data 99
Market Segmentation 100
Market outlook 102
Five forces analysis 103
Macroeconomic indicators 109
BPO Services in Australia 111
Market Overview 111
Market Data 112
Market Segmentation 113
Market outlook 115
Five forces analysis 116
Macroeconomic indicators 122
BPO Services in Canada 124
Market Overview 124
Market Data 125
Market Segmentation 126
Market outlook 128
Five forces analysis 129
Macroeconomic indicators 135
BPO Services in China 137
Market Overview 137
Market Data 138
Market Segmentation 139
Market outlook 141
Five forces analysis 142
Macroeconomic indicators 149
BPO Services in The Netherlands 151
Market Overview 151
Market Data 152
Market Segmentation 153
Market outlook 155
Five forces analysis 156
Macroeconomic indicators 162
BPO Services in Spain 164
Market Overview 164
Market Data 165
Market Segmentation 166
Market outlook 168
Five forces analysis 169
Macroeconomic indicators 176
BPO Services in The United Kingdom 178
Market Overview 178
Market Data 179
Market Segmentation 180
Market outlook 182
Five forces analysis 183
Macroeconomic indicators 189
BPO Services in The United States 191
Market Overview 191
Market Data 192
Market Segmentation 193
Market outlook 195
Five forces analysis 196
Macroeconomic indicators 202
Company Profiles 204
Leading Companies 204
Appendix 272
Methodology 272
About MarketLine 273
List of Tables
Table 1: Global BPO services market value: $ billion, 2013-17
Table 2: Global BPO services market category segmentation: $ billion, 2017
Table 3: Global BPO services market geography segmentation: $ billion, 2017
Table 4: Global BPO services market value forecast: $ billion, 2017-22
Table 5: Asia-Pacific BPO services market value: $ million, 2013-17
Table 6: Asia-Pacific BPO services market category segmentation: $ million, 2017
Table 7: Asia-Pacific BPO services market geography segmentation: $ million, 2017
Table 8: Asia-Pacific BPO services market value forecast: $ million, 2017-22
Table 9: Europe BPO services market value: $ billion, 2013-17
Table 10: Europe BPO services market category segmentation: $ billion, 2017
Table 11: Europe BPO services market geography segmentation: $ billion, 2017
Table 12: Europe BPO services market value forecast: $ billion, 2017-22
Table 13: France BPO services market value: $ million, 2013-17
Table 14: France BPO services market category segmentation: $ million, 2017
Table 15: France BPO services market geography segmentation: $ million, 2017
Table 16: France BPO services market value forecast: $ million, 2017-22
Table 17: France size of population (million), 2013-17
Table 18: France gdp (constant 2005 prices, $ billion), 2013-17
Table 19: France gdp (current prices, $ billion), 2013-17
Table 20: France inflation, 2013-17
Table 21: France consumer price index (absolute), 2013-17
Table 22: France exchange rate, 2013-17
Table 23: Germany BPO services market value: $ million, 2013-17
Table 24: Germany BPO services market category segmentation: $ million, 2017
Table 25: Germany BPO services market geography segmentation: $ million, 2017
Table 26: Germany BPO services market value forecast: $ million, 2017-22
Table 27: Germany size of population (million), 2013-17
Table 28: Germany gdp (constant 2005 prices, $ billion), 2013-17
Table 29: Germany gdp (current prices, $ billion), 2013-17
Table 30: Germany inflation, 2013-17
Table 31: Germany consumer price index (absolute), 2013-17
Table 32: Germany exchange rate, 2013-17
Table 33: Italy BPO services market value: $ million, 2013-17
Table 34: Italy BPO services market category segmentation: $ million, 2017
Table 35: Italy BPO services market geography segmentation: $ million, 2017
Table 36: Italy BPO services market value forecast: $ million, 2017-22
Table 37: Italy size of population (million), 2013-17
Table 38: Italy gdp (constant 2005 prices, $ billion), 2013-17
Table 39: Italy gdp (current prices, $ billion), 2013-17
Table 40: Italy inflation, 2013-17
Table 41: Italy consumer price index (absolute), 2013-17
Table 42: Italy exchange rate, 2013-17
Table 43: Japan BPO services market value: $ million, 2013-17
Table 44: Japan BPO services market category segmentation: $ million, 2017
Table 45: Japan BPO services market geography segmentation: $ million, 2017
Table 46: Japan BPO services market value forecast: $ million, 2017-22
Table 47: Japan size of population (million), 2013-17
Table 48: Japan gdp (constant 2005 prices, $ billion), 2013-17
Table 49: Japan gdp (current prices, $ billion), 2013-17
Table 50: Japan inflation, 2013-17
Table 51: Japan consumer price index (absolute), 2013-17
Table 52: Japan exchange rate, 2013-17
Table 53: Australia BPO services market value: $ million, 2013-17
Table 54: Australia BPO services market category segmentation: $ million, 2017
Table 55: Australia BPO services market geography segmentation: $ million, 2017
Table 56: Australia BPO services market value forecast: $ million, 2017-22
Table 57: Australia size of population (million), 2013-17
Table 58: Australia gdp (constant 2005 prices, $ billion), 2013-17
Table 59: Australia gdp (current prices, $ billion), 2013-17
Table 60: Australia inflation, 2013-17
Table 61: Australia consumer price index (absolute), 2013-17
Table 62: Australia exchange rate, 2013-17
Table 63: Canada BPO services market value: $ million, 2013-17
Table 64: Canada BPO services market category segmentation: $ million, 2017
Table 65: Canada BPO services market geography segmentation: $ million, 2017
Table 66: Canada BPO services market value forecast: $ million, 2017-22
Table 67: Canada size of population (million), 2013-17
Table 68: Canada gdp (constant 2005 prices, $ billion), 2013-17
Table 69: Canada gdp (current prices, $ billion), 2013-17
Table 70: Canada inflation, 2013-17
List of Figures
Figure 1: Global BPO services market value: $ billion, 2013-17
Figure 2: Global BPO services market category segmentation: % share, by value, 2017
Figure 3: Global BPO services market geography segmentation: % share, by value, 2017
Figure 4: Global BPO services market value forecast: $ billion, 2017-22
Figure 5: Forces driving competition in the global BPO services market, 2017
Figure 6: Drivers of buyer power in the global BPO services market, 2017
Figure 7: Drivers of supplier power in the global BPO services market, 2017
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2017
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2017
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2017
Figure 11: Asia-Pacific BPO services market value: $ million, 2013-17
Figure 12: Asia-Pacific BPO services market category segmentation: % share, by value, 2017
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2017
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2017-22
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2017
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2017
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2017
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2017
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2017
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2017
Figure 21: Europe BPO services market value: $ billion, 2013-17
Figure 22: Europe BPO services market category segmentation: % share, by value, 2017
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2017
Figure 24: Europe BPO services market value forecast: $ billion, 2017-22
Figure 25: Forces driving competition in the BPO services market in Europe, 2017
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2017
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2017
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2017
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2017
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2017
Figure 31: France BPO services market value: $ million, 2013-17
Figure 32: France BPO services market category segmentation: % share, by value, 2017
Figure 33: France BPO services market geography segmentation: % share, by value, 2017
Figure 34: France BPO services market value forecast: $ million, 2017-22
Figure 35: Forces driving competition in the BPO services market in France, 2017
Figure 36: Drivers of buyer power in the BPO services market in France, 2017
Figure 37: Drivers of supplier power in the BPO services market in France, 2017
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2017
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2017
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2017
Figure 41: Germany BPO services market value: $ million, 2013-17
Figure 42: Germany BPO services market category segmentation: % share, by value, 2017
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2017
Figure 44: Germany BPO services market value forecast: $ million, 2017-22
Figure 45: Forces driving competition in the BPO services market in Germany, 2017
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2017
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2017
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2017
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2017
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2017
Figure 51: Italy BPO services market value: $ million, 2013-17
Figure 52: Italy BPO services market category segmentation: % share, by value, 2017
Figure 53: Italy BPO services market geography segmentation: % share, by value, 2017
Figure 54: Italy BPO services market value forecast: $ million, 2017-22
Figure 55: Forces driving competition in the BPO services market in Italy, 2017
Figure 56: Drivers of buyer power in the BPO services market in Italy, 2017
Figure 57: Drivers of supplier power in the BPO services market in Italy, 2017
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Italy, 2017
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Italy, 2017
Figure 60: Drivers of degree of rivalry in the BPO services market in Italy, 2017
Figure 61: Japan BPO services market value: $ million, 2013-17
Figure 62: Japan BPO services market category segmentation: % share, by value, 2017
Figure 63: Japan BPO services market geography segmentation: % share, by value, 2017
Figure 64: Japan BPO services market value forecast: $ million, 2017-22
Figure 65: Forces driving competition in the BPO services market in Japan, 2017
Figure 66: Drivers of buyer power in the BPO services market in Japan, 2017
Figure 67: Drivers of supplier power in the BPO services market in Japan, 2017
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Japan, 2017
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Japan, 2017
Figure 70: Drivers of degree of rivalry in the BPO services market in Japan, 2017
Global Procure-To-Pay Outsourcing Market Research Report 2024
Published: 10-Jan-2024 Price: US 2900 Onwards Pages: 77
The global Procure-To-Pay Outsourcing market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during The forecast period 2024-2030.
North American market for Procure-To-Pay Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during The forecast period of 2024 through 2030.
Asia-Pacific market for Procure-To-Pay Outsourcing is estimated to increase from $ million in 2023......
Global Legal Process Outsourcing (LPO) Market Research Report 2024
Published: 08-Jan-2024 Price: US 2900 Onwards Pages: 89
Legal outsourcing, also known as legal process outsourcing (LPO), refers to The practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider). When The LPO provider is based in another country, The practice is called offshoring and involves The practice of outsourcing any activity except those where personal presence or contact is required, e.g. appearances in court and face-to-face negotiations. When The LPO prov......
Global Recruitment Process Outsourcing (RPO) Market Growth (Status and Outlook) 2024-2030
Published: 04-Jan-2024 Price: US 3660 Onwards Pages: 111
According to our LPI (LP Information) latest study, the global Recruitment Process Outsourcing (RPO) market size was valued at US$ 8272.4 million in 2023. With growing demand in downstream market, the Recruitment Process Outsourcing (RPO) is forecast to a readjusted size of US$ 25790 million by 2030 with a CAGR of 17.6% during review period.
The research report highlights the growth potential of the global Recruitment Process Outsourcing (RPO) market. Recruitment Process Outsourcing (RPO......
Global Legal Process Outsourcing (LPO) Market Growth (Status and Outlook) 2024-2030
Published: 04-Jan-2024 Price: US 3660 Onwards Pages: 114
According to our LPI (LP Information) latest study, the global Legal Process Outsourcing (LPO) market size was valued at US$ 13580 million in 2023. With growing demand in downstream market, the Legal Process Outsourcing (LPO) is forecast to a readjusted size of US$ 53950 million by 2030 with a CAGR of 21.8% during review period.
The research report highlights the growth potential of the global Legal Process Outsourcing (LPO) market. Legal Process Outsourcing (LPO) are expected to show st......
Global Procurement Outsourcing Market Growth (Status and Outlook) 2024-2030
Published: 04-Jan-2024 Price: US 3660 Onwards Pages: 98
According to our LPI (LP Information) latest study, the global Procurement Outsourcing market size was valued at US$ 4380.2 million in 2023. With growing demand in downstream market, the Procurement Outsourcing is forecast to a readjusted size of US$ 9766.6 million by 2030 with a CAGR of 12.1% during review period.
The research report highlights the growth potential of the global Procurement Outsourcing market. Procurement Outsourcing are expected to show stable growth in the future mark......
Global Procurement Outsourcing Market 2024 by Company, Regions, Type and Application, Forecast to 2030
Published: 01-Jan-2024 Price: US 3480 Onwards Pages: 86
According to our (Global Info Research) latest study, the global Procurement Outsourcing market size was valued at USD 4607.2 million in 2023 and is forecast to a readjusted size of USD 9684.7 million by 2030 with a CAGR of 11.2% during review period.
Procure to pay (purchase to pay or P2P) is the process of obtaining and managing the raw materials needed for manufacturing a product or providing a service. It involves the transactional flow of data that is sent to a supplier as well as t......
Global Legal Process Outsourcing (LPO) Market 2024 by Company, Regions, Type and Application, Forecast to 2030
Published: 01-Jan-2024 Price: US 3480 Onwards Pages: 105
According to our (Global Info Research) latest study, the global Legal Process Outsourcing (LPO) market size was valued at USD 14280 million in 2023 and is forecast to a readjusted size of USD 51460 million by 2030 with a CAGR of 20.1% during review period.
Legal outsourcing, also known as legal process outsourcing (LPO), refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider). When the......
Global R&D Outsourcing Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 28-Dec-2023 Price: US 3380 Onwards Pages: 115
Market Overview of Global R&D Outsourcing Services market:
According to our latest research, the global R&D Outsourcing Services market looks promising in the next 5 years. As of 2022, the global R&D Outsourcing Services market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep and comprehensive analysis of the global......
Medical Billing Outsourcing - Global Market Insights and Sales Trends 2024
Published: 25-Dec-2023 Price: US 3350 Onwards Pages: 121
The global Medical Billing Outsourcing market size is expected to reach US$ 22040 million by 2029, growing at a CAGR of 9.6% from 2023 to 2029. The market is mainly driven by the significant applications of Medical Billing Outsourcing in various end use industries. The expanding demands from the Hospitals, Physician Offices and Others,, are propelling Medical Billing Outsourcing market. In-House, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by ......
SERVICES
Value for Money
We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
Ever Growing Inventory
Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
One Stop Solution
Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
Dedicated Client Engagement
Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
Saving Time and Efforts
Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
Payment Flexibility
Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
Post-Purchase Research Support
Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements.
Subscription Offers & Packages (Get in touch with us for more details -
[email protected] / +1 888 391 5441 )
- Ad Hoc
-
- Pay - as - you - go / Bucket Subscriptions
- Fixed Cost for #of reports
- Customize / Personalize as per your needs
