Automation-as-a-Service Market by Component (Solution and Services), Type (Rule-Based and Knowledge-Based), Business Function, Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), Organization Size, Industry, and Region - Global Forecast to 2022

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Date: 05-Jan-2018
No. of pages: 192
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 “The increasing need for automation is driving the growth of the automation-as-a-service market”

MarketsandMarkets estimates the global automation-as-a-service market to grow from USD 1.80 billion in 2017 to USD 6.23 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 28.1%. The automation-as-a-service market is growing rapidly because of increasing need to mechanize the repetitive and mundane business processes, and due to the massive surge in the automation trend across industries. Factor such as lack of awareness about automation-as-a-service is expected to limit the market growth.

“The finance business function is expected to have the largest market size in 2022”

Organizations are evolving their techniques and solutions to gain more visibility in the new complexity. With the right solution, one can automate the business processes with more efficiency. Automation-as-a-service allows mechanizing business processes for quick task resolution, without having to waste time on repetitive tasks. It enables organizations to maintain all the transaction records and also provides the required security and privacy of the data which is otherwise a major concern for organizations. Therefore, the finance business function is estimated to have the largest market share in 2022.

“Banking, Financial Services, and Insurance (BFSI) is estimated to have the largest market size in 2017”

The automation-as-a-service market is also segmented by various industries, out of which, the adoption of automation-as-a-service is expected to be the largest in the BFSI vertical. As the volume and variety of data is increasing day-by-day, the demand for automation to maintain and manage these records of the financial transactions in banks and other financial institutes is also increasing.

“Asia Pacific (APAC) is projected to grow at the highest CAGR, and North America is expected to hold the largest market share”

APAC is expected to be the highest growing region in the automation-as-a-service market because of the increasing adoption of automation and cloud technologies, and government initiatives, such as smart cities in the APAC countries, including China and India. North America, followed by Europe, is expected to continue being the largest revenue-generating region for the automation-as-a-service vendors, for the next 5years. This is mainly due to the presence of various developed economies, such as Canada and US, and because of the high focus on innovations in R&D and technology across industries.

In-depth interviews were conducted with the Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the automation-as-a-service marketplace.


  • By Company – Tier 1-22%, Tier 2-30%, and Tier 3-48%

  • By Designation – C-Level-30%, Director Level-45%, and Others-25%

  • By Region – North America-48%, Europe-30%, and APAC-22%


The automation-as-a-service ecosystem comprises the following major vendors:


  • Automation Anywhere, Inc. (US)

  • Blue Prism Group plc (UK)

  • International Business Machines Corporation (US)

  • Microsoft Corporation (US)

  • UiPath (US)

  • HCL Technologies Limited (India)

  • Hewlett Packard Enterprise Development LP  (US)

  • Kofax Inc. (US)

  • NICE Ltd.(Israel)

  • Pegasystems Inc. (US)


Research Coverage

The automation-as-a-service market revenue is primarily classified into revenues from solution and services. Solution’s revenue is associated with stand-alone solution offerings while services’ revenue is associated with managed services and professional services. The professional services comprise deployment and integration, support and training, and consulting services. The market is also segmented on the basis of business functions, types, organization sizes, deployment models, industries, and regions.

Reasons to Buy the Report


  • To get a comprehensive overview of the global automation-as-a-service market

  • To gain a wide range information about the top players in this market sphere, their product portfolios, and the key strategies adopted by them

  • To gain insights of the major countries/regions, in which the automation-as-a-service market is flourishing in various industries

Automation-as-a-Service Market by Component (Solution and Services), Type (Rule-Based and Knowledge-Based), Business Function, Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), Organization Size, Industry, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions and Limitations
2.3.1 Research Assumptions
2.3.2 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Automation-as-a-Service Market
4.2 Automation-as-a-Service Market: Market Share Across Various Regions
4.3 Market By Industry and Region
4.4 Market Professional Services, By Region

5 Market Overview and Industry Trends
5.1 Market Overview
5.1.1 Introduction
5.1.2 Market Dynamics
5.1.2.1 Drivers
5.1.2.1.1 Increasing Demand for Automation Across Business Processes
5.1.2.1.2 Increasing Adoption of the Cloud Technology
5.1.2.2 Restraints
5.1.2.2.1 Maintaining Data Security and Privacy
5.1.2.3 Opportunities
5.1.2.3.1 Higher Adoption Among the Smes
5.1.2.3.2 The Ability to Generate A Positive Roi
5.1.2.4 Challenges
5.1.2.4.1 Lack of Awareness
5.1.2.4.2 Lack of Skilled Workforce
5.2 Industry Trends
5.2.1 Automation-as-a-Service: Top Trends
5.2.1.1 Automation and AI
5.2.1.2 Automation and IoT
5.2.1.3 Automation and Cybersecurity
5.2.1.4 Automation and Chatbots Devops
5.2.2 Automation-as-a-Service Market: Use Cases
5.2.2.1 Introduction
5.2.2.2 Use Case 1: IT Service Desk Automation From Ipsoft
5.2.2.3 Use Case 2: Test Automation From Applitools
5.2.2.4 Use Case 3: Data Reconciliation and Reporting in Retail From Workfusion
5.2.2.5 Use Case 4: Workflow and Process Automation in Legal Operations From Thinksmart

6 Automation-as-a-Service Market, By Component
6.1 Introduction
6.2 Solution
6.3 Services
6.3.1 Professional Services
6.3.1.1 Deployment and Integration
6.3.1.2 Support and Training
6.3.1.3 Consulting Services
6.3.2 Managed Services

7 Market By Type
7.1 Introduction
7.2 Rule-Based Automation
7.3 Knowledge-Based Automation

8 Automation-as-a-Service Market, By Business Function
8.1 Introduction
8.2 Information Technology
8.3 Finance
8.4 Human Resources
8.5 Sales and Marketing
8.6 Operations

9 Market By Deployment Model
9.1 Introduction
9.2 Public Cloud
9.3 Private Cloud
9.4 Hybrid Cloud

10 Automation-as-a-Service Market, By Organization Size
10.1 Introduction
10.2 Large Enterprises
10.3 Small and Medium-Sized Enterprises

11 Market By Industry
11.1 Introduction
11.2 Banking, Financial Services, and Insurance
11.3 Telecom and IT
11.4 Retail and Consumer Goods
11.5 Healthcare and Life Sciences
11.6 Manufacturing
11.7 Government and Defense
11.8 Energy and Utilities
11.9 Transportation and Logistics
11.10 Media and Entertainment
11.11 Others

12 Automation-as-a-Service Market, By Region
12.1 Introduction
12.2 North America
12.2.1 By Component
12.2.2 By Service
12.2.3 By Professional Service
12.2.4 By Type
12.2.5 By Business Function
12.2.6 By Deployment Model
12.2.7 By Organization Size
12.2.8 By Industry
12.3 Europe
12.3.1 By Component
12.3.2 By Service
12.3.3 By Professional Service
12.3.4 By Type
12.3.5 By Business Function
12.3.6 By Deployment Model
12.3.7 By Organization Size
12.3.8 By Industry
12.4 Asia Pacific
12.4.1 By Component
12.4.2 By Service
12.4.3 By Professional Service
12.4.4 By Type
12.4.5 By Business Function
12.4.6 By Deployment Model
12.4.7 By Organization Size
12.4.8 By Industry
12.5 Latin America
12.5.1 By Component
12.5.2 By Service
12.5.3 By Professional Service
12.5.4 By Type
12.5.5 By Business Function
12.5.6 By Deployment Model
12.5.7 By Organization Size
12.5.8 By Industry
12.6 Middle East and Africa
12.6.1 By Component
12.6.2 By Service
12.6.3 By Professional Service
12.6.4 By Type
12.6.5 By Business Function
12.6.6 By Deployment Model
12.6.7 By Organization Size
12.6.8 By Industry

13 Competitive Landscape
13.1 Overview
13.2 Competitive Scenerio
13.2.1 New Product Launches and Product Upgradations
13.2.2 Partnerships, Collaborations, and Agreements
13.2.3 Acquisitions
13.2.4 Business Expansions
13.3 Automation-as-a-Service Market: Prominent Players

14 Company Profiles
14.1 Automation Anywhere
14.1.1 Business Overview
14.1.2 Solutions and Services Offered
14.1.3 Recent Developments
14.1.4 SWOT Analysis
14.1.5 MnM View
14.2 Blue Prism
14.2.1 Business Overview
14.2.2 Solutions and Services Offered
14.2.3 Recent Developments
14.2.4 SWOT Analysis
14.2.5 MnM View
14.3 IBM
14.3.1 Business Overview
14.3.2 Solutions and Services Offered
14.3.3 Recent Developments
14.3.4 SWOT Analysis
14.3.5 MnM View
14.4 Microsoft
14.4.1 Business Overview
14.4.2 Solutions and Services Offered
14.4.3 Recent Developments
14.4.4 SWOT Analysis
14.4.5 MnM View
14.5 Uipath
14.5.1 Business Overview
14.5.2 Solutions and Services Offered
14.5.3 Recent Developments
14.5.4 SWOT Analysis
14.5.5 MnM View
14.6 HCL Technologies
14.6.1 Business Overview
14.6.2 Solutions and Services Offered
14.6.3 Recent Developments
14.6.4 MnM View
14.7 HPE
14.7.1 Business Overview
14.7.2 Solutions Offered
14.7.3 Recent Developments
14.7.4 MnM View
14.8 Kofax
14.8.1 Business Overview
14.8.2 Solutions and Services Offered
14.8.3 Recent Developments
14.8.4 MnM View
14.9 Nice Ltd.
14.9.1 Business Overview
14.9.2 Solutions and Services Offered
14.9.3 Recent Developments
14.9.4 MnM View
14.1 Pegasystems
14.10.1 Business Overview
14.10.2 Solutions and Services Offered
14.10.3 Recent Developments
14.10.4 MnM View

15 Key Innovators
15.1 Kryon Systems
15.2 Softomotive
15.3 Workfusion

16 Appendix
16.1 Insights of Industry Experts
16.2 Discussion Guide
16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
16.4 Introducing RT: Real-Time Market Intelligence
16.5 Available Customization
16.6 Related Reports

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2016
Table 2 Automation-as-a-Service Market Size, By Component, 2015–2022 (USD Million)
Table 3 Solution: Market Size, By Region, 2015–2022(USD Million)
Table 4 Services: Market Size, By Type, 2015–2022 (USD Million)
Table 5 Services: Market Size, By Region, 2015–2022 (USD Million)
Table 6 Professional Services Market Size, By Type, 2015–2022 (USD Million)
Table 7 Professional Services Market Size, By Region, 2015–2022 (USD Million)
Table 8 Deployment and Integration Market Size, By Region, 2015–2022 (USD Million)
Table 9 Support and Training Market Size, By Region, 2015–2022 (USD Million)
Table 10 Consulting Services Market Size, By Region, 2015–2022 (USD Million)
Table 11 Managed Services Market Size, By Region, 2015–2022 (USD Million)
Table 12 Automation-as-a-Service Market Size, By Type, 2015–2022 (USD Million)
Table 13 Rule-Based Automation: Market Size, By Region, 2015–2022 (USD Million)
Table 14 Knowledge-Based Automation: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Automation-as-a-Service Market Size, By Business Function, 2015–2022 (USD Million)
Table 16 Information Technology: Market Size, By Region, 2015–2022 (USD Million)
Table 17 Finance: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Human Resources: Market Size, By Region, 2015–2022 (USD Million)
Table 19 Sales and Marketing: Market Size, By Region, 2015–2022 (USD Million)
Table 20 Operations: Market Size, By Region, 2015–2022 (USD Million)
Table 21 Automation-as-a-Service Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 22 Public Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 23 Private Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 24 Hybrid Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Automation-as-a-Service Market Size, By Organization Size, 2015–2022 (USD Million)
Table 26 Large Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Small and Medium-Sized Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Automation-as-a-Service Market Size, By Industry, 2015–2022 (USD Million)
Table 29 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 30 Telecom and IT: Market Size, By Region, 2015–2022 (USD Million)
Table 31 Retail and Consumer Goods: Market Size, By Region, 2015–2022 (USD Million)
Table 32 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 33 Manufacturing: Market Size, By Region, 2015–2022 (USD Million)
Table 34 Government and Defense: Market Size, By Region, 2015–2022 (USD Million)
Table 35 Energy and Utilities: Market Size, By Region, 2015–2022 (USD Million)
Table 36 Transportation and Logistics: Market Size, By Region, 2015–2022 (USD Million)
Table 37 Media and Entertainment: Market Size, By Region, 2015–2022 (USD Million)
Table 38 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 39 Automation-as-a-Service Market Size, By Region, 2015–2022 (USD Million)
Table 40 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 41 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 42 North America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 43 North America: Market Size, By Type, 2015–2022 (USD Million)
Table 44 North America: Market Size, By Business Function, 2015–2022 (USD Million)
Table 45 North America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 46 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 47 North America: Market Size, By Industry, 2015–2022 (USD Million)
Table 48 Europe: Automation-as-a-Service Market Size, By Component, 2015–2022 (USD Million)
Table 49 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 50 Europe: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 51 Europe: Market Size, By Type, 2015–2022 (USD Million)
Table 52 Europe: Market Size, By Business Function, 2015–2022 (USD Million)
Table 53 Europe: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 54 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 55 Europe: Market Size, By Industry, 2015–2022 (USD Million)
Table 56 Asia Pacific: Automation-as-a-Service Market Size, By Component, 2015–2022 (USD Million)
Table 57 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 58 Asia Pacific: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 59 Asia Pacific: Market Size, By Type, 2015–2022 (USD Million)
Table 60 Asia Pacific: Market Size, By Business Function, 2015–2022 (USD Million)
Table 61 Asia Pacific: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 62 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 63 Asia Pacific: Market Size, By Industry, 2015–2022 (USD Million)
Table 64 Latin America: Automation-as-a-Service Market Size, By Component, 2015–2022 (USD Million)
Table 65 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 66 Latin America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 67 Latin America: Market Size, By Type, 2015–2022 (USD Million)
Table 68 Latin America: Market Size, By Business Function, 2015–2022 (USD Million)
Table 69 Latin America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 70 Latin America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 71 Latin America: Market Size, By Industry, 2015–2022 (USD Million)
Table 72 Middle East and Africa: Automation-as-a-Service Market Size, By Component, 2015–2022 (USD Million)
Table 73 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 74 Middle East and Africa: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 75 Middle East and Africa: Market Size, By Type, 2015–2022 (USD Million)
Table 76 Middle East and Africa: Market Size, By Business Function, 2015–2022 (USD Million)
Table 77 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 79 Middle East and Africa: Market Size, By Industry, 2015–2022 (USD Million)
Table 80 New Product Launches and Product Upgradations, 2017
Table 81 Partnerships, Collaborations, and Agreements, 2017
Table 82 Acquisitions, 2016–2017
Table 83 Business Expansions, 2017
Table 84 Prominent Players in the Automation-as-a-Service Market

List of Figures

Figure 1 Automation-as-a-Service Market: Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Automation-as-a-Service Market: Assumptions
Figure 7 Market is Expected to Witness Substantial Growth During the Forecast Period
Figure 8 Market By Component (2017 vs 2022)
Figure 9 Market By Service (2017)
Figure 10 Market By Professional Service (2017)
Figure 11 Market By Business Function (2017)
Figure 12 Market By Type (2017)
Figure 13 Market By Deployment Model (2017)
Figure 14 Market By Organization Size (2017)
Figure 15 Market By Industry (2017 vs 2022)
Figure 16 Increasing Need for Automation Across Industries is Expected to Be One of the Major Factors Contributing to the Growth of the Automation-as-a-Service Market
Figure 17 North America is Estimated to Have the Largest Market Share in 2017
Figure 18 Banking, Financial Services, and Insurance Industry, and North America are Estimated to Have the Largest Market Shares in 2017
Figure 19 Support and Training Segment is Estimated to Hold the Largest Market Share Across the Globe, Except in Asia Pacific, in 2017
Figure 20 Automation-as-a-Service Market: Drivers, Restraints, Opportunities, and Challenges
Figure 21 Services Segment is Expected to Have A Higher CAGR During the Forecast Period
Figure 22 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 23 Deployment and Integration Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 24 Knowledge-Based Automation Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 25 Sales and Marketing Business Function is Expected to Have the Highest CAGR During the Forecast Period
Figure 26 Hybrid Cloud Deployment Model is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 Small and Medium-Sized Enterprises Segment is Expected to Adopt the Automation-as-a-Service Solution at A Higher CAGR During the Forecast Period
Figure 28 Healthcare and Life Sciences Industry is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 31 North America: Market Snapshot
Figure 32 Asia Pacific: Market Snapshot
Figure 33 Key Developments By the Leading Companies in the Automation-as-a-Service Market
Figure 34 Automation Anywhere: SWOT Analysis
Figure 35 Blue Prism: Company Snapshot
Figure 36 Blue Prism: SWOT Analysis
Figure 37 IBM: Company Snapshot
Figure 38 IBM: SWOT Analysis
Figure 39 Microsoft: Company Snapshot
Figure 40 Microsoft: SWOT Analysis
Figure 41 Uipath: SWOT Analysis
Figure 42 HCL Technologies: Company Snapshot
Figure 43 HPE: Company Snapshot
Figure 44 Nice Ltd.: Company Snapshot
Figure 45 Pegasystems: Company Snapshot

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